DinerReturnEvery diner
who walked out
comes back.
Personalized campaigns fired by order history, visit frequency, and days since last reservation — automatically.
Subject
We miss you at The Oak Room 🌿
"It's been 14 days since your last visit..."
The Oak Room
hello@theoakroom.com
Hi Sarah,
We noticed it's been a little while since you last joined us at The Oak Room. We'd love to welcome you back.
As a thank-you for being a loyal guest, we're holding your favorite table — just for you.
Book tonight and enjoy a complimentary amuse-bouche on us.
Avg Open Rate
38%
vs 21% industry avg
Covers Recovered
14,200+
last 30 days
Restaurants Active
847
across 12 states
Six campaigns.
All automatic.
Flip any card to preview the actual email template. Every campaign fires from your POS data — zero manual work.
We Miss You
Fires automatically when a known guest hasn't visited in 14, 21, or 30 days — your threshold.
Trigger
14 days since last visit
38%
avg open rate
Template Preview
"We miss you at [Restaurant] 🌿"
- Personalized by visit history
- Includes their last dish ordered
- Direct reservation link
- Optional incentive toggle
Click again to flip back
Birthday Month
Sent the first week of their birthday month. Guests who receive this visit 2.4× more than non-recipients.
Trigger
Guest birthday on file
2.4×
visit lift
Template Preview
"🎂 Your birthday dessert is waiting, [Name]"
- Auto-pulls name from POS
- Complimentary item configurable
- Expires end of birth month
- Tracks redemption automatically
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Post-Visit Review
Sent 2 hours after a reservation closes. Captures feedback while the meal is fresh — before it goes to Yelp.
Trigger
2 hrs after reservation closes
29%
click-through
Template Preview
"How was your dinner last Thursday, [Name]?"
- Pulls actual visit date
- Private feedback first
- Routes happy guests to Google
- Flags unhappy guests for GM
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Long Lapse
For guests who haven't visited in 90+ days. Includes a "what changed?" message and a strong incentive.
Trigger
90 days inactive
22%
rebook rate
Template Preview
"It's been a while — we saved something for you"
- Acknowledges the gap naturally
- Highlights menu changes
- Strongest incentive tier
- One-click reactivation
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Event & Season
Valentine's, Mother's Day, New Year's Eve — auto-segmented to guests who've visited on similar occasions.
Trigger
Event date proximity
51%
open rate
Template Preview
"Valentine's reservations are filling — your table is held"
- Segments by past event visits
- Dynamic table availability
- Countdown urgency element
- Group reservation support
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High-Value Guest
Top 10% spenders get early access, private event invites, and the chef's seasonal preview — before anyone else.
Trigger
Top 10% by spend
67%
open rate
Template Preview
"An invitation for our best guests, [Name]"
- Auto-identifies top spenders
- Exclusive early access framing
- Private event invitations
- Chef's table priority
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All 6 campaigns included in every plan. No extra fees per send.
Send Your First Campaign FreeYour POS already knows
your best guests.
Click any integration to see exactly which data flows in and how it fires your campaigns. Setup takes under 4 minutes.
Toast POS
Point of SaleFull order history, guest profiles, and spend data sync in real time. Every transaction builds a richer guest profile.
4.2M+ guests synced
Data Points Synced
Square
Point of SaleSquare's loyalty and order data flows directly into DinerReturn. Guest profiles build automatically from every transaction.
2.8M+ guests synced
Data Points Synced
Resy
ReservationsReservation data, party size, special occasions, and dining notes all feed your campaign triggers automatically.
1.9M+ guests synced
Data Points Synced
OpenTable
ReservationsOpenTable's guest network gives you the most complete reservation history in the industry — all flowing to your campaigns.
3.1M+ guests synced
Data Points Synced
Numbers from
real kitchens.
Anonymized results from active DinerReturn restaurants. Filter by cuisine type and seat count to find operations like yours.
Harvest & Vine
Portland, OR · Fine Dining
Revenue
$38,400
Timeframe
90 days
"We recovered 312 covers in the first 90 days. The win-back campaign alone paid for 18 months of DinerReturn."
Owner, Harvest & Vine
The Copper Kettle
Nashville, TN · Bar & Grill
"Our Google rating went from 3.8 to 4.4 in six weeks."
GM, The Copper Kettle
Flour & Fire
Chicago, IL · Casual
"61% open rate on birthday emails. Guests actually thank us for remembering."
Marketing Manager, Flour & Fire
Mesa Verde Kitchen
Austin, TX · Fast-Casual
"Set it up on a Sunday, had rebooks by Tuesday."
Owner, Mesa Verde Kitchen
Saltwater Social
Miami, FL · Fine Dining
Revenue
$89,200
Timeframe
120 days
"The VIP campaign alone generated $89K in revenue over four months. Our best guests feel seen now."
Director of Operations, Saltwater Social
847 restaurants actively recovering covers right now
Your first campaign
fires tonight.
Three fields. No credit card. Your win-back campaign is live before your next service.